Refund Policy

At Chapters Of Us, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

30-Day Money-Back Guarantee

We offer a hassle-free 30-day money-back guarantee, starting from the date of purchase. If you wish to return your item for a refund, please review the following guidelines:

Made-to-Order Policy

All of our books are made to order, which means they are printed specifically for you.
Because of this, we cannot accept returns simply due to a change of mind, order mistakes, or preference differences.

Returns are only accepted in the following cases:

1. The book arrives damaged

2. The package is lost in transit

3. We made a mistake with your order (wrong item, misprint, etc.)

If any of these apply, please contact us and we’ll make it right.

Return Eligibility

To qualify for a return:

1. The item must be in its original condition, unused, and with all original packaging and tags

2. Proof of purchase (e.g., order confirmation or receipt) must be provided

3. Return requests must be initiated within 30 days of the purchase date

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure your return is safely delivered.

How to Initiate a Return

To begin the return process:

1. Email us at support@chaptersofusbooks.com with your order number, the reason for return, and any relevant details

2. Our support team will respond with return instructions and the return address

Refund Process

1. Once we receive and inspect your return, we’ll notify you of the approval or rejection

2. Approved refunds will be issued to your original payment method within 7–10 business days

3. Shipping fees are non-refundable

Exceptions

1. Items not in their original condition or damaged due to misuse may not qualify

2. Personalized or final sale items may be non-returnable (this will be noted at the time of purchase)

For any questions or concerns, please reach out to us at support@chaptersofusbooks.com.

Thank you for shopping with Chapters Of Us!